customer service

Real Engineering explains how Zipline built a drone delivery network for medical supplies in Rwanda. It covers the fixed-wing drones, catapult launch, parachute drop and the logistics behind the service.

An Adam Ruins Everything segment arguing that tipping should be banned. It covers the history of tipping, its weak link to service quality, and why employers should pay a fair wage.

Wes Bos breaks down the techniques behind the McMaster-Carr website's speed: server-rendered HTML, prefetching, CDN and service worker caching, preloading, critical CSS and fixed-size images. He also notes its old-school jQuery and YUI JavaScript.

An illustrated 23-minute summary of David Friedman's talk based on The Machinery of Freedom. It describes how law, police and courts could work as market services in a stateless society, covering private law, polycentric law and objections.

A short animated simulation comparing how Multics and Unix were developed, showing why Unix's small composable programs and pipes gave it a efficiency advantage. It frames Unix as a moonshot achievable by a small team.

FortNine explains how Harley-Davidson ended up in decline, from a narrow lifestyle niche and an aging customer base to the pandemic hitting a company already in trouble.

Tom Scott's video whose title shows its own live view count, and the story of how he made that work. It explains why open APIs were once common and why they largely disappeared.

Not Just Bikes examines Toronto's GO Transit commuter rail, arguing it is a costly system with park-and-ride stations and rush-hour-only service that subsidizes car-dependent suburbs.