customer care

On Peter Attia's podcast, Tenet Healthcare CEO Saum Sutaria, formerly of McKinsey, walks through the structure and financial flows of the US healthcare system. They cover insurance, drug pricing, how the system evolved and possible reforms.

A dotScale 2014 talk by Robert Kennedy, a former healthcare.gov SRE who later worked at Google, about the engineering effort to rescue the troubled site. It explains the technical and organizational problems behind the failed launch.

John Green explains why the US spends far more on health care than other countries, going through insurers, drug companies, hospitals and lawyers. He argues the causes are complicated rather than a simple blame game.

Milton Friedman lectures to physicians on the economics of medical care, arguing that government involvement raises costs and leads toward socialized medicine. He also discusses licensing and protecting patients from quacks.

An original recording of a Verizon customer service call in which the rep fails to understand the difference between cents and dollars, known as Verizon Math.

A one-minute clip of David Mitchell on a UK panel show explaining why he respects poor customer service in Britain. He argues that people who do their job well should not also be required to be nice.

A Startup School talk by YC partner and former Airbnb growth head Gustaf Alstromer on how startups get their first customers. It covers doing things that don't scale, founders learning sales, the sales funnel, and charging your first customer.

Lily Tomlin's classic 1976 Saturday Night Live sketch as telephone operator Ernestine, mocking the monopolistic Bell phone company with the line 'We don't care. We don't have to.' It is a one-minute parody of arrogant corporate indifference.

Richard Hamming's 1995 recording of his talk 'You and Your Research', drawn from his graduate engineering course. He discusses how great scientists pick important problems and build careers, drawing on his years at Bell Labs.

The complete six-stage album series Everywhere at the End of Time by The Caretaker, about 6.5 hours of music that depicts the progression of dementia through distorted, decaying old ballroom recordings.

Drummer Danny Carey performs Tool's 'Pneuma' live in Boston, in a Vic Firth session with close views of his playing.

The final lecture of Richard Hamming's Learning to Learn course, from 1995, based on his well-known talk 'You and Your Research'. It covers how to do important work and build a career.

Alamo Drafthouse posted an angry voicemail from a customer who was kicked out for texting in the theater. The theater turned it into a humorous in-house preview.

TEDxStanford talk by Bill Burnett, executive director of Stanford's design program, on applying design thinking to your own life and career. He offers five practical tips such as getting curious, talking to people and trying things.

Mikey Dickerson's keynote at Velocity NY 2014, one year after the healthcare.gov launch failure. He recounts how a small team rescued the site and what the episode showed about government IT contracting.

Dave Carroll's song and music video about United Airlines baggage handlers breaking his Taylor guitar and the airline's refusal to compensate him. It became a viral example of a customer fighting a company.

Press conference footage in which the suspects in the 2007 Boston Mooninite bomb scare answer questions about 1960s and 1970s hairstyles.

Gary Vaynerchuk's keynote at RailsConf 2010 in Baltimore. The Wine Library TV founder talks about building a business and audience through genuine effort and caring about customers.

A clip of psychologist Jordan Peterson discussing why few women reach high-paying, high-pressure jobs. He talks about the tension between a demanding career and having a family.

Gamers Nexus criticizes ASUS over its handling of exploding Ryzen CPUs, overvolting BIOS settings and warranty and support behavior. It re-benchmarks the chips at defaults and argues ASUS eroded customer trust.

A short Healthcare Triage episode by Aaron Carroll arguing that milk gets an undeserved pass in efforts to improve diets. It examines claims about calcium and bone strength and concludes you don't need to drink milk.

A Healthcare Triage episode summarizing the evidence on the health benefits of exercise, made in response to people misreading the host's column on exercise and weight. It argues exercise offers large benefits.

Bryan Hunter's GigCityElixir 2023 talk on HCA Healthcare's Waterpark system, built on Elixir/Erlang. It describes how the architecture is distributed and fault-tolerant, with a multi-datacenter cluster and runtime code swapping.

Clayton Christensen's TEDx talk applying business theory to personal life. He argues that career success is not the right measure of a life and urges attention to relationships and values.

A short 2009 video of Jeff Bezos talking about Amazon and Zappos. He discusses customer focus, invention and long-term thinking.

Tanya Reilly's LeadDev talk on glue work, the invisible coordination and support tasks engineers do that keep teams successful but can hurt careers.

The famous scene from The Graduate in which a family friend gives Benjamin the career advice 'one word: plastics'. It is a roughly one-minute film clip.

Rebecca Watson's video critiquing physicist Sabine Hossenfelder's earlier video on gender care for transgender minors, arguing it mishandled the evidence.

Steve Jobs's 2005 Stanford commencement address, built around three stories: connecting the dots, love and loss including being fired from Apple, and death. It is a 15-minute talk on finding work you love.

Destin Sandlin of Smarter Every Day gives a talk to an aerospace audience, comparing how Apollo was engineered and managed with NASA's Artemis program. He raises concerns about unresolved details, the number of launches and in-orbit fuel transfer needed to reach the Moon, and the loss of institutional knowledge.

An older 3Blue1Brown video on why topology matters, built around the inscribed rectangle problem. It walks through how tori and Mobius strips appear in the solution. The channel later replaced it with an updated version.

A clip from Steve Jobs's 1997 WWDC session, in which he answers a hostile question from an audience member about Apple killing OpenDoc. He says to start with the customer experience and work back to the technology, and that saying no is part of focus.

The introductory lecture of Richard Hamming's capstone course, The Art of Doing Science and Engineering: Learning to Learn. It focuses on style of thinking and on educating rather than training, using technical material only as illustration.

Mike Rowe, host of Dirty Jobs, shares stories from messy real-world jobs in this TED talk. He argues that hard work has been unjustly degraded in society.

A clean-audio clip from Apple's 1997 WWDC where Steve Jobs answers a hostile question from a developer about OpenDoc. He argues you must start with the customer experience and work backwards to the technology.

A 2017 documentary filmed at the Santa Fe Institute in which novelist Cormac McCarthy talks with SFI's David Krakauer. They discuss isolation, mathematics, character and the nature of the unconscious.

Scott Meyers explains how CPU caches work and why they matter for performance, covering cache levels, access speeds, associativity, and effects in multithreaded code. The focus is C++ and cache-aware, data-oriented programming.

Y Combinator CEO Michael Seibel lectures at Startup School on building a product people want: identifying the problem, the customer, an MVP and which customers to pursue first.

Tom Scott describes trying ChatGPT to fix his Gmail labels and being unsettled by how capable it was. He argues that we cannot know where we are on the technology curve, comparing it to Napster.

Gary Vaynerchuk's Web 2.0 Expo keynote on building a personal brand in social media. He urges keeping a day job while building something on the side, with passion and persistence, in a loud and profane style.