customer care

John Green explains why the US spends far more on health care than other countries, going through insurers, drug companies, hospitals and lawyers. He argues the causes are complicated rather than a simple blame game.

A short Healthcare Triage episode by Aaron Carroll arguing that milk gets an undeserved pass in efforts to improve diets. It examines claims about calcium and bone strength and concludes you don't need to drink milk.

A Healthcare Triage episode summarizing the evidence on the health benefits of exercise, made in response to people misreading the host's column on exercise and weight. It argues exercise offers large benefits.

An older 3Blue1Brown video on why topology matters, built around the inscribed rectangle problem. It walks through how tori and Mobius strips appear in the solution. The channel later replaced it with an updated version.

A Vox reporter tries to learn what his son's birth would cost before it happens and fails, showing how opaque US hospital pricing is even for the most common procedure.

LearnCode.academy presents a roadmap of web development technologies to learn in 2016 and 2017, spanning front-end, back-end and DevOps tools.

A two-minute animation of an Alan Watts talk arguing that life is like music: it is meant to be danced to in the moment, not rushed toward a final goal. It is a short, accessible take on living in the present.

Veritasium examines the role of luck in success, with simulations and examples showing how small advantages and chance can compound. It argues that top outcomes are disproportionately luck-driven while still crediting effort.

Mathologer examines how identities like 1+2+3+... = -1/12 arise in Ramanujan's work, starting from his 1913 letter to Hardy. The video explains the rules for summing infinite series and why such results are meaningful but not naive sums.

FortNine explains how Harley-Davidson ended up in decline, from a narrow lifestyle niche and an aging customer base to the pandemic hitting a company already in trouble.

Veritasium visits NIST to explain Standard Reference Materials, the carefully characterized items such as peanut butter used to calibrate instruments and keep measurements consistent. It covers why they exist and why they are expensive.

Autoline's John McElroy and Caresoft president Terry Woychowski look at the BYD Seagull, an electric hatchback that sells in China for about $11,500. Woychowski points out the cost-saving design and manufacturing choices, and McElroy takes it for a short test drive.