deming

Excerpts from W. Edwards Deming's Red Bead Experiment, where workers draw beads from a bowl and are judged on red ones that are largely down to chance. It shows how system variation, not individual effort, drives results.

A 1994 talk by systems thinker Russ Ackoff, who knew W. Edwards Deming, on continuous versus discontinuous improvement. It ends with an unexpected lesson.