customer experience

An original recording of a Verizon customer service call in which the rep fails to understand the difference between cents and dollars, known as Verizon Math.

A one-minute clip of David Mitchell on a UK panel show explaining why he respects poor customer service in Britain. He argues that people who do their job well should not also be required to be nice.

A Startup School talk by YC partner and former Airbnb growth head Gustaf Alstromer on how startups get their first customers. It covers doing things that don't scale, founders learning sales, the sales funnel, and charging your first customer.

Jenny Nicholson's roughly four-hour review of her two-night stay on Disney's Star Wars Galactic Starcruiser immersive hotel. She goes through the experience, its story and production, and why it failed.

A clip from Steve Jobs's 1997 WWDC session, in which he answers a hostile question from an audience member about Apple killing OpenDoc. He says to start with the customer experience and work back to the technology, and that saying no is part of focus.

A clean-audio clip from Apple's 1997 WWDC where Steve Jobs answers a hostile question from a developer about OpenDoc. He argues you must start with the customer experience and work backwards to the technology.

Alamo Drafthouse posted an angry voicemail from a customer who was kicked out for texting in the theater. The theater turned it into a humorous in-house preview.

Dave Carroll's song and music video about United Airlines baggage handlers breaking his Taylor guitar and the airline's refusal to compensate him. It became a viral example of a customer fighting a company.

A man with no flight instruction and only desktop flight simulator experience attempts to take off and land a Cessna 172, with a commercial airline instructor aboard who gives no help. The flight came out of a prop bet.

Gamers Nexus criticizes ASUS over its handling of exploding Ryzen CPUs, overvolting BIOS settings and warranty and support behavior. It re-benchmarks the chips at defaults and argues ASUS eroded customer trust.

A two-hour Joe Rogan Experience conversation with mycologist Paul Stamets about fungi, mycelium, bioremediation and medicinal mushrooms. It touches on Lion's Mane, psilocybin and the many uses of fungi.

A three-hour Joe Rogan Experience conversation with Graham Hancock and Randall Carlson about lost civilizations, the Younger Dryas impact hypothesis and Earth's cataclysmic history.

Andres Gomez Emilsson of the Qualia Research Institute presents a model of DMT experiences using hyperbolic geometry and dynamical systems theory. He describes how different intoxication levels correspond to changing curvature and information content of experience.

Steve Jobs at Apple's 1997 WWDC, shortly after his return, taking developer questions and describing Apple's direction. He discusses the Newton and says to start from the customer experience and work back to technology.

A short 2009 video of Jeff Bezos talking about Amazon and Zappos. He discusses customer focus, invention and long-term thinking.

In this TED talk, Nobel laureate Daniel Kahneman distinguishes the experiencing self from the remembering self, using examples such as vacations and colonoscopies. He explains how the two perceive happiness differently and what that means for economics, policy and self-awareness.

A long Joe Rogan Experience interview with mycologist Paul Stamets about fungi, medicinal mushrooms and bioremediation.

A long Joe Rogan Experience podcast episode with psychologist Jordan Peterson and biologist Bret Weinstein, recorded during the controversy at Evergreen State College. They discuss campus politics, polarization, ideology and related social topics.

A long Joe Rogan Experience podcast episode with Elon Musk covering his businesses and views on a range of topics. It includes discussion of tariffs and a talk about video games.

A comedy song by the Irish duo Foil Arms and Hog about the experience of flying Ryanair, with its many upsells and indignities.

Joe Rogan interviews Matthew Walker, Berkeley neuroscience professor and author of Why We Sleep. They discuss what sleep does for the brain and body, the effects of sleep deprivation, and sleep myths.

A three-hour-plus Joe Rogan podcast with Twitter CEO Jack Dorsey, policy lead Vijaya Gadde and journalist Tim Pool. They discuss Twitter's moderation, bans and rule enforcement, with Pool challenging Dorsey and Gadde with examples.

A Joe Rogan podcast with retired Navy commander David Fravor, who describes his 2004 Tic Tac UFO encounter, and filmmaker Jeremy Corbell. Fravor walks through the incident and the released videos.

A three-hour Joe Rogan podcast with Randall Carlson, builder and geomythologist, on catastrophic geological events, cosmic impacts and climate at the end of the last glacial period.

Gary Garrett's stop-motion animation of his song Flying Dream, with notes arranged on a lattice of fifths and major thirds. It shows how harmony looks in just intonation, inspired by Harmonic Experience.

Joe Rogan interviews David Goggins, a retired Navy SEAL and ultramarathon runner, about his path from overweight to elite endurance athlete and pushing beyond comfort zones.

Norwegian climber Magnus Midtbo spends a day climbing with Alex Honnold on exposed routes, shot as a vlog. The video shows the stark contrast between Midtbo's visible nerves and Honnold's calm.

A short talk by Will Dayble of Squareweave arguing that you should design software as if the user were drunk: distracted, impaired in attention and vision, and prone to misreading. It is a user experience talk built around that framing.

Gary Vaynerchuk's keynote at RailsConf 2010 in Baltimore. The Wine Library TV founder talks about building a business and audience through genuine effort and caring about customers.

Y Combinator CEO Michael Seibel lectures at Startup School on building a product people want: identifying the problem, the customer, an MVP and which customers to pursue first.

Joe Rogan's long interview with Andrew Yang during his 2020 presidential run. They discuss universal basic income, automation and his policy proposals.

Joe Rogan interviews Peter Boghossian and James Lindsay, who describe their hoax papers submitted to academic journals in grievance studies. The conversation runs about two hours and covers academic publishing, ideology and victimhood culture.

Joe Rogan interviews Daryl Davis, a Black blues musician who has befriended Ku Klux Klan members and helped many leave the group. He tells stories of how he talked with them.

A long Joe Rogan podcast conversation with John Carmack covering his career, work habits, open source, AGI, quantum computing and CPUs.

Joe Rogan interviews entrepreneur and angel investor Naval Ravikant on happiness, work, technology platforms, AI and society. Naval revisits ideas from his well-known tweets.

Joe Rogan interviews ultramarathon runner Courtney Dauwalter shortly after she won the Moab 240 in under 58 hours. She tells stories of enduring extreme fatigue and hallucinations.

Epic's Unreal Engine 5 tech demo set in the Matrix universe, with Keanu Reeves and Carrie-Anne Moss. It moves from a cinematic to a playable car chase through a large detailed city, with a behind-the-scenes look at the rendering at the end.

Jafar Husain of Netflix explains at React.js Conf 2015 how Netflix runs React-style rendering without the DOM on smart TVs and game consoles. It uses a canvas-like API for performance.

Vsauce explores qualia and whether different people experience colors the same way. It draws on color blindness, Mary's room, the explanatory gap and subjective experience.

Joe Rogan interviews Stanford neuroendocrinologist Robert Sapolsky about his book Behave. They discuss the biology of human behavior, including toxoplasmosis and risk-taking, and baboon troop dynamics.